At Elion Voyager, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- To initiate a return, please email [email protected] with your order number and reason for the return.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5 to 7 business days.
- Refunds are issued via store credit or bank transfer, depending on your location and preference.
Return Shipping Costs
- Customers are responsible for the return shipping costs unless the item was damaged, defective, or incorrect.
- We recommend using a trackable shipping service for your return.
Non-Returnable Items
- Items that are used, damaged by the customer, or returned after the 7-day window are not eligible for return.
- For hygiene reasons, certain personal-use items may be non-returnable (if applicable, it will be clearly noted on the product page).
If you have any questions about your return or refund status, reach out to us anytime at [email protected].